Shipping & Delivery Policy (Japan)

This Shipping & Delivery Policy explains where we ship within Japan, expected delivery times, shipping fees, carriers, tracking, and address change rules for orders placed on bottlesmart.sbs.

1) Shipping area

• We ship to addresses within Japan.
• Remote areas (including some outlying islands such as Okinawa and other island regions) may have longer delivery times and/or limited delivery options depending on the carrier.
• Please provide a complete deliverable street address and a reachable phone number for the carrier.

2) Where orders ship from

Orders are generally dispatched from Japan (Tokyo, Japan) unless a different dispatch location is clearly stated on the product page or at checkout.

3) Shipping fees

• Shipping fees (and any applicable delivery surcharges) are displayed at checkout before you place your order. Fees may vary by delivery address, package size/weight, and selected shipping method.
• If an order requires special handling that cannot be priced at checkout, we will contact you for confirmation before proceeding where applicable.

4) Handling time & delivery estimates

• Handling time: typically 1–3 business days after order confirmation/payment completion (excluding weekends and Japanese public holidays).
• Estimated delivery after dispatch: typically 1–3 business days for many mainland areas; typically 3–7 business days for remote areas or islands.
• Delivery estimates are not guarantees and may be affected by weather, disasters, peak seasons, carrier capacity, incorrect address details, or other events outside our control.

5) Carriers, tracking & delivery confirmation

• We use reputable domestic carriers operating in Japan. The carrier may vary by destination and package type.
• If tracking is available for your shipment, we will provide tracking information by email and/or in your account area after dispatch.
• If a delivery attempt fails due to an incorrect address or missed receipt, the carrier may return the package. Re-delivery/reshipment costs may apply.

6) Address changes

• Contact us as soon as possible to request an address change. We can only try to update the address before dispatch.
• After dispatch, address changes may be subject to carrier rules and additional fees. We may ask you to contact the carrier directly.

7) Additional notes

• This page covers shipping and delivery only. For cancellations/returns, please refer to the policy shown on the relevant purchase flow or our returns information.
• For mail order sales, key transaction terms (including shipping fees and delivery timing) must be clearly shown on the order screen and related pages: Act on Specified Commercial Transactions (Act No. 57 of June 4, 1976), Article 11 and Act on Specified Commercial Transactions (Act No. 57 of June 4, 1976), Article 12-6.