Returns & Refunds Policy

1) Return window

• Change of mind: request a return within 14 days of delivery.
• Defective / wrong item / shipping damage: contact us within 7 days of delivery so we can arrange a replacement or refund.

2) Eligibility & condition

• Items must be returned in the condition received, with original accessories and packaging where reasonably possible.
• We may refuse returns for items that are used beyond reasonable inspection, missing essential parts, or are damaged due to customer handling.
• For hygiene/safety reasons, we may not accept returns of consumables or sealed items once opened, unless defective or incorrectly supplied.

3) How to request a return (RMA)

1. Email [email protected] with your order number, item(s), and reason.
2. Wait for our return instructions and (if applicable) a return authorization reference.
3. Ship the return using the method provided in our instructions.

4) Return shipping & return address

• Change of mind: you pay return shipping and any protective packaging needed.
• Defect / wrong item / shipping damage: we cover reasonable return shipping costs or provide a prepaid method.

Return address (do not ship without instructions):
〒150-0002 Shibuya Axis Building 7F, 2-12-9 Shibuya, Shibuya-ku, Tokyo, Japan

5) Refunds (method & timing)

• After we receive and inspect the return, approved refunds are issued to the original payment method (unless otherwise required).
• We aim to process refunds within 10 business days after inspection. Bank/card processing times may vary.
• Original shipping fees are generally non-refundable for change-of-mind returns.

6) Subscriptions & recurring orders

If you have a subscription/recurring order, cancelling stops future shipments only. Items already shipped (or in processing) follow this Returns & Refunds Policy. We do not use “silence = consent” to add paid obligations; subscription terms are intended to be fair and transparent under the Consumer Contract Act (Act No. 61 of May 12, 2000), Article 10.